This is part one of an ESL lesson. In this part you can see a check in conversation.
Lisa: Wow! I've never stayed in a place this fancy before!
D: Welcome to the Hula-Hula hotel. How can I help you?
Mary: We'd like to check in. Our names are Lisa and Mary Lee. We have a reservation for a double room.
D: Let's see ... Yes, we have a suit for you on the third floor, room three-two-one, for five nights.
Mary: Great! Oh and my sister's luggage was lost. Please tell us if it's delivered to the hotel.
D: Of course. I'll need your passport, and please sign this guest card.
Mary: Ok. Here you are. Oh, and what is the checkout time?
D; Eleven A.M. And if you need any assistance, please see our concierge or call the front desk. Here are your keys.